Refund policy
Customer Returns & Refund Policy
Effective Date: August 2026
At The Mackey AdvanTage LLC, we are dedicated to providing customers with a smooth and dependable shopping experience. If you are not completely satisfied with an eligible purchase, you may request a return according to the conditions below.
Return Eligibility
Return requests must be submitted within 30 days from the confirmed delivery date.
To qualify for a return, products must:
- Be unused and in original condition
- Include original packaging when applicable
- Include all accessories, parts, and included materials
- Be free from damage caused after delivery
- Include valid purchase information
Products that do not meet these requirements may not be approved for return.
Items Not Eligible for Return
The following items are generally excluded from returns:
- Customized or personalized products
- Clearance or final-sale merchandise
- Gift cards
- Products that have been used or modified
- Items damaged due to improper handling after delivery
Certain personal-use products may have additional return restrictions for hygiene reasons.
Refund Process
Once a returned item is received, our team will inspect the product condition.
If the return is approved, refunds will be processed to the original payment method within:
5–10 Business Days
Please allow additional processing time depending on your bank or payment provider.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within:
7 days after delivery
Please provide:
- Order number
- Description of the problem
- Product photographs
- Packaging photographs
After review, we will provide an appropriate solution.
Return Shipping
Customers are responsible for return shipping costs unless the return is caused by:
- Incorrect item shipment
- Verified product defect
- Shipping damage